As we understand the critical importance of value-assessments to our customers’ innovations, we regularly ask our customers how they value us! The most recent survey on our customers’ experiences showed that they particularly value the high (scientific) quality of the project deliverables, and the flexible, sharp and pro-active attitude of the entire team.

Panaxea’s CEO Isabelle Lepage-Nefkens: “We are extremely happy to see that our clients value Panaxea’s continuing high quality standards. The results of the customer satisfaction survey show that our customers appreciate Panaxea’s flexible, pragmatic approach, short communication lines and pro-active thinking to helps find solutions. That is why more than 90% of our clients return to Panaxea for new projects and recommend Panaxea to others. I’m extremely proud of Panaxea’s flexible, sharp and pro-active team and its achievement so far. However, at Panaxea we strive at increasing quality at every step in order to adapt our services even better to our customers and the dynamic health care system”.

Based on the feedback we continuously improve the quality of our current services and identify areas for further development, such as more intensive contact moments and better alignment with clients at an early stage and during the course of the project.

The results of the Customer Satisfaction Survey can be found here.